Privacy policy

Privacy Policy

Last Updated: June 28, 2026

Welcome to Vimora Diamonds ("Vimora Diamonds", "we", "our", or "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit www.vimoradiamonds.com, place an order, create an account, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Date of Birth (if voluntarily provided)

  • Account Login Credentials

  • Customer Service Communications

Order Information

When you place an order, we collect:

  • Order Details

  • Product Information

  • Purchase History

  • Invoice Details

  • Payment Status

  • Shipping Preferences

  • Return, Exchange and Warranty Records

Payment Information

Payments are processed securely through trusted third-party payment gateways.

We do not store your complete credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Time Zone

  • Website Usage Data

  • Referring Website

  • Pages Visited

  • Session Information

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver jewellery to your address

  • Verify transactions

  • Provide customer support

  • Process returns, exchanges, upgrades, buybacks and warranty claims

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Detect fraud and unauthorized transactions

  • Comply with applicable legal and regulatory obligations

  • Send promotional offers, newsletters and product updates (only where permitted or with your consent)

Marketing Communications

With your consent, we may send promotional emails, SMS, or WhatsApp messages regarding:

  • New jewellery collections

  • Exclusive launches

  • Festival offers

  • Promotions

  • Cart reminders

  • Educational content

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at hello@vimoradiamonds.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Analyse visitor behaviour

  • Measure advertising performance

  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Third-Party Services

To operate our business, we may share limited information with trusted third-party service providers, including:

  • Website hosting providers

  • Payment gateway providers

  • Shipping and logistics partners

  • Customer support platforms

  • Marketing service providers

  • Analytics providers

  • Cloud storage providers

These partners receive only the information necessary to perform their services and are required to protect your information.

Payment Security

All online payments are processed using secure, encrypted payment gateways that comply with applicable industry security standards.

Vimora Diamonds never stores complete card details or sensitive banking credentials.

Shipping Partners

To deliver your orders, we may share your:

  • Name

  • Contact Number

  • Shipping Address

  • Order Details

with our logistics and courier partners solely for delivery and order tracking purposes.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide after-sales services

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our policies

When no longer required, your information is securely deleted or anonymized.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Update your account details

  • Request deletion of your personal information (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Request information regarding how your personal information is processed

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under the age of 16 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before sharing any personal information.

Legal Disclosure

We may disclose your personal information if required to do so:

  • To comply with applicable laws, regulations, court orders, or government requests.

  • To protect the rights, safety, or property of Vimora Diamonds, our customers, or others.

  • To investigate fraud, security incidents, or illegal activities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with the revised "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

Vimora Diamonds

Email: hello@vimoradiamonds.com

We will make reasonable efforts to respond to your queries in a timely manner.