Contact information

Contact Us

At Vimora Diamonds, we are committed to providing exceptional customer service. Whether you have a question about our jewellery, need assistance with an order, or require support for returns, exchanges, buybacks, or warranty services, our team is here to help.

Customer Support

Email: hello@vimoradiamonds.com

Phone: +91 79909 35146

We aim to respond to all customer enquiries within 24–48 business hours.

Registered Office

Vimora Diamonds Private Limited

701, Poonam Building,
Near Kotak Mahindra Bank,
Ghoddod Road,
Surat – 395007, Gujarat, India

Business Hours

Monday – Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed

Customer Assistance

You may contact us regarding:

  • Product enquiries

  • Order status and tracking

  • Returns and refunds

  • Buyback and exchange requests

  • Warranty claims

  • Ring sizing assistance

  • Custom jewellery enquiries

  • Shipping and delivery support

  • General customer support

Response Time

Our Customer Care team strives to respond to all emails and phone enquiries within 24–48 business hours. During festive seasons, promotional events, or public holidays, response times may be slightly longer.

Corporate Information

Company Name: Vimora Diamonds 

Registered Office:

701, Poonam Building,
Near Kotak Mahindra Bank,
Ghoddod Road,
Surat – 395007, Gujarat, India

Need Immediate Assistance?

Email: hello@vimoradiamonds.com

Phone: +91 79909 35146

Our customer care team will be happy to assist you with any questions regarding products, orders, shipping, returns, exchanges, buyback, warranty, or general enquiries.

Thank you for choosing Vimora Diamonds. We appreciate your trust and look forward to helping you celebrate life's most precious moments.